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     A franchise agreement (franchising) is the agreement by which an independent and independent entrepreneur (franchisee or "recipient") joins the business network of his counterparty (franchisor or "grantor"), so that he is entitled to sell goods (distribution franchising), to provide services (service franchising) or to produce products (production franchising), using the brand and the know-how, sales and advertising know-how of the franchisor[1].

     For example, companies that operate with the distribution franchising system are Pizza Hut, MacDonald's, Benetton, Germanos, etc., with the service franchising system, large hotel companies, such as Hilton, Holiday Inn, etc., with the production franchising system Coca-Cola, Seven-Up, etc., while the mixed franchising system is also common in practice, as for example in the case of cosmetics companies, which distribute products while also offering beautician services[2].

     With the franchising contract, the grantor provides the recipient with the "franchise package", i.e. a set of intellectual and industrial property rights, ensures the latter's inclusion in its network, allows it to use its distinguishing features, trains and supports it, while the the recipient is obliged to comply with the instructions and principles of the donor's system and not to compete with it. In return, the receiver pays the donor initially a one-time sum for joining the network ("entry fee") and then, on a periodic basis, a percentage of its collections ("royalties").

    With the franchise agreement, the recipient is included in a single distribution system, which is characterized by a strong uniformity of the companies that are part of the same franchise system. This contract is a framework contract, of a mixed nature, which regulates the main obligations of the parties within the framework of the principle of freedom of contracts (Article 361 of the Civil Code) and which is not specifically regulated by law, and contains elements of several contracts, such as the lease of a profitable object (Articles 638 et seq. of the Civil Code), a contract for the provision of independent services (Articles 648 et seq. of the Civil Code) and a mandate (Articles 713 et seq. of the Civil Code). The fulfillment of the various obligations on both sides provided for in the franchise agreement often requires the conclusion of more specific executive agreements, such as e.g. sale of the necessary equipment for the operation of the specific sales store, supply of conventional goods, raw materials, etc. Both the necessity of training and the more specific content of the above executive contracts can only be determined based on the specific needs that arise in the context of the cooperation between the parties[3].

     The franchise agreement includes a number of obligations for the franchisor, including:

a) granting to the recipient the right to use and exploit the "package" (industrial property rights, know-how, etc.), the content of which is sufficiently specified in the main part of the framework contract,

b) the integration of the recipient into the system by providing him with the required technical and organizational infrastructure and his corresponding training, which may be repeated periodically,

c) supplying it with raw materials

d) the continuous support of the recipient, throughout the duration of the contract, in organizational, technical, financial or other matters, the undertaking of the obligation to advertise the products of the system and the maintenance of the machinery and equipment of the recipient's shop.

    On the other hand, within the framework of the above contract, the licensee or recipient, who sells the system products in his own name, for his own account and with the same business risk, usually has the following obligations: a) the payment of a lump sum ( entry fee) for the granting by the donor of the use and exploitation of know-how and industrial property rights, b) the periodic payment to the donor of a certain percentage of the sales proceeds throughout the duration of the contract (royalties), c) the active promotion of sales with the best possible utilization of personal work and other means available to the recipient, d) his contribution to joint advertising, e) his compliance with the organizational principles of the system and in particular his respect for the principle of uniformity , according to which the composition, preparation, characteristics and generally the image of both the store and the products of the system are uniform, regardless of the place or the market, in which they are made available, f) the obligation of the recipient to maintain confidentiality regarding the operating manual of the system granted to him by the donor, g) the obligation of the recipient not to have competitive products throughout the duration of the contract and to procure from the donor or from a person who will himself indicate the contractual products[4].

     The contract is terminated, as long as it has been agreed for an indefinite period, at any time by notice. After the termination, the receiver is obliged to stop using the franchise package, which was granted to him by the donor, and is released, at the same time, from the obligation to pay him the agreed percentage of his collections. Finally, the possibility of proportional application of the p.d. 291/1991 on commercial agents, with regard to customer compensation, and in the case of the termination of the franchise agreement, provided, of course, the applicable conditions are met[5].


[1] Evangelos Emm. Perakis/ Nikolaos K. Rokas, General Part of Commercial Law – Securities, 2013, p. 277 – see 2651/2013 Eff. Athens- Bank of legal information law (intrasoft international).

[2] Antonia Poulakou – Efthymiatou – Compendium of Commercial Law, publications Ant. N. Sakkoula Athens-Komotini, 2008, p. 65.

[3] See EfThes2051/2010, Bank of legal information Law

[4] Dimitriou St. Kostakis, Franchising, Legal and Business Dimension, Law Library publications, 2002

[5] Evangelos Emm. Perakis/ Nikolaos K. Rokas, General Part of Commercial Law – Securities, 2013, p. 278.


Thomas Steph. Summer


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GDPR

  • Privacy Statement

Privacy Statement

"The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors,
of the currently applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications

(Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)".  

    1. Purpose

      In the context of offering our products, we collect certain personal data concerning you to facilitate our relationship with you and to provide you with the best possible shopping experience. Through the Privacy Statement we want to explain to you our practices and policies for the collection, use and sharing of data and cookies collected by or about you.

    2. How we collect data

      Your data is collected when you contact us through our contact form, through our order form, through newsletter registration, by phone, or e-mail, or in any other way you may send us your data.

      The thomaskalokiris.com puts the security of your personal data as the 1st priority. For this reason we manage your personal data with care, prudence and according to the National and European Legislation as defined by Law 2472/1997 and Regulation (EU) no. 679/2016 (GDPR).

What data we collect and why

The table below lists the data we collect from you, what we use it for, and why it is necessary in each case.

Purpose of data processing

Privacy

Why data is necessary

Execution of your orders
  • personal identifiers (name and surname)
  • contact details (shipping address, telephone, email address)
  • tax identifiers (TIN, D.O.Y)
  • login information

to enable your registration/login, to complete your order, or to make any refunds.

 

 

 

Handling questions, complaints, troubleshooting
  • personal identifiers (name and surname)
  • contact details (shipping address, telephone, email address)
  • tax identifiers (TIN, D.O.Y)
  • login information

for the correct handling of questions, any complaints and problems. We have a legitimate interest in providing the best experience for our customers and addressing any issues.

 

 

 

Subscribe to newsletter
  • personal identifiers (name and surname)
  • contact details (shipping address, telephone, email address)
so that you can receive updates and offers from our company after you have given your consent
Create a member account using Social Media 
  • personal identifiers (name and surname)
  • contact information (email address)
to place your next orders without having to re-enter your details

 

    1. How long we keep your data

      It is our policy to retain your data only for as long as is necessary for the purpose for which it was collected, in accordance with the principles of data minimization and retention period limitation. For all the above reasons, your data will be kept for at least five (5) years after the end of our customer relationship. In addition, we align the retention of your data with possible variations arising from the exercise of your personal data protection rights.

    2. Disclosure of personal data to third parties

      We will not assign, disclose or rent your personal information to any third party/entity other than as described in this Privacy Statement. Our company transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf.

      The data is only transferred to partner companies with ours that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transmitted to companies cooperating with us for the purpose of evaluating the quality of service provision and evaluating our products & services. Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies that have been assigned the execution of part of the contract, such as transport companies or pick-up points selected by you. Finally, access to the data is given to independent service providers who have built our website, as well as to those who provide us with technical support or hosting for the operation of the website.

      We seek to ensure that all such third party/independent service providers will not use your personal data for any purpose other than to provide the services for which they are contractually bound. We also create contracts with these independent contractors that require them to comply with the personal data protection standards required by law and to use the data only for the purposes for which it was provided.

      Finally, we reserve the right to disclose your personal information to third parties if we are required to disclose or share your personal information to comply with any legal or regulatory obligation.

    3. Data Security

      We go to great lengths to protect our users from unauthorized access or alteration, disclosure or destruction of information in our possession. Specifically:

      1. We encrypt data transfer to and from the website using SSL.
      2. We control our data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems.
      3. Access to personal information is limited only to our employees and partner entities who need to know this information to provide services to us. These cooperating entities and the way in which your data is secured are expressly mentioned in this privacy statement.

 

  1. Access by minors

    The products we offer are intended exclusively for purchase by adults and not by children or minors under the age of 16.

    If you are under 16 years of age, you may use our website only with the participation and approval of a parent or guardian.

  2. Use of cookies

    A "cookie" is a small text file that is downloaded to your device when you visit a website and allows the website to obtain certain information from your browser, such as your preferences. We consider it important that you know which cookies are used on our website and for what reasons they are used. The two main categories of cookies used on our website are strictly necessary cookies and third-party cookies:

    Absolutely necessary cookies These cookies are necessary for the proper functioning of our website but also for you to be able to browse it and use its features, such as access to secure areas of the website. Without these cookies, some of the website's services and functions, such as the shopping cart or electronic payment, cannot be carried out

    Cookies of third parties

    Third-party cookies include performance, functionality, and promotion/targeting cookies.

    • Performance cookies: collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are used only to improve the way a website works
    • Functionality cookies: allow the website to remember the choices you make (such as your username or the region you are in) and provide more personalized features. They can also be used to remember changes you have made to the website or be used to provide services you have requested, such as chatting or using social media. The data collected by these cookies can be made anonymous and cannot track your browsing and your activity on other websites.
    • Promotional/targeting cookies: used to deliver content that is more relevant to you and your interests. They are also used to send targeted advertising or offers, to limit the number of ads shown, and to help measure the effectiveness of advertising campaigns. They may also be used to store the websites you have visited in order to determine the most effective online marketing channels, and to reward external websites and partners who have referred you to our website.

     

  3. Your rights to protect your personal data

    At any point, during the retention or processing of your data, you retain the following rights, and you can make the corresponding requests:

    • Right of access – you have the right to access the personal data we hold about you
    • Right to rectification – you have the right to correct inaccurate or incomplete data we hold about you.
    • Right to erasure – you can request that the data we hold about you be deleted from our records and we are obliged to comply with your request in certain cases
    • Right to restriction of processing – you have the right to request that the processing of your personal data be restricted and we are obliged to comply with this request where certain conditions apply
    • Right to data portability – you have the right to request that the data we hold about you be transferred to another organization
    • Right to object – you have the right to object to processing of personal data concerning you, under certain conditions
    • Right to withdraw consent – where the legal basis for processing your data is “Consent”, you have the right to withdraw your consent at any time.

    All your requests regarding the above rights can be submitted through the special request form or through the management pages of your personal account.

    The procedure for the processing of any request regarding the above rights is as follows. We will evaluate the request and respond to you regarding its progress (request approved, request partially approved, request rejected) as soon as possible and in any case within one month of its submission. In the event that our company rejects your request regarding the above-mentioned Personal Data Protection Rights, we will communicate the reasons for the rejection. You have the right to file a complaint directly with the regulatory authority and our company's Data Protection Officer.

    We reserve the right to reject requests that are unreasonably repetitive, require disproportionate technical effort or have disproportionate technical consequences, endanger the privacy of others, or are impossible to implement.

  4. Changes to the Privacy Statement

    Our Privacy Statement may change from time to time. We endeavor to constantly review and update this Statement in order to comply with statutory and regulatory requirements while providing the best protection for your personal data. We will post any changes to the privacy statement on this page.

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